CONTACT INFORMATION

First Water Lab

For questions about orders, shipping, returns, subscriptions, products, or general support, contact us at:

Email: Orders@firstwaterlab.com

Mailing Address:
First Water Lab
8 The Green
Dover, Delaware 19901
United States

Customer support inquiries are handled by email. Please include your order number when contacting us about an existing purchase.

Returns

Do not send products to the mailing address above without first requesting and receiving return authorization.

To begin a return, email Orders@firstwaterlab.com. If your return is approved, we will provide the correct return address and shipping instructions.

Unauthorized returns may not be accepted or refunded.

Business Hours

Customer support messages are reviewed Monday through Friday, excluding federal holidays.

We aim to respond within 1–2 business days.